We know you have questions about Covid-19 right now.

To help you take informed decisions about your holiday, we have compiled this list with relevant links. Please scroll down to find the answers. 

 

Can I enter Chile from abroad at this time?
Do I need a negative Covid test to be able to travel to Pucón or Temuco by plane?
Are there any restrictions in Pucón at this time? 
How are you taking care of guests and staff at Parque Metreñehue?
Is breakfast served as normal at Hotel Posada del Rio?
Are there any changes to check-in?
What happens if I fall ill during my stay at Parque Metreñehue?
What happens if I get sick, or my plans are disrupted by new restrictions before traveling and I have to cancel my reservation?
How far away is the nearest hospital to Parque Metreñehue?
 
 

Please contact us at info@parquemetrenehue.com or call +56 958215306 if you cannot find the answer to your question. We look forward to welcoming you to our safe and comfortable haven in Pucón !

 
 
PLEASE NOTE: 
The most up-to-date links we can provide you with are from the national or regional government here in Chile, so they are in Spanish. Here is how to automatically translate the web pages into English (or any other language) on your phone:
 
Click the 3 dots in the top right corner and select “Open in Chrome”.
Click the 3 dots again and select “Translate” and choose the language.
To change the language, click on the 3 dots that appear on the language bar at the bottom and select “More Languages”. Choose your desired language.
 
If you are using IOS and the Safari browser, click on the top left side of the browser bar (the Aa) and select “Translate”.
 
 
 
Can I enter Chile from abroad at this time?
 
As this rule is always changing, here is the link to the Chilean Government's site with current details about entering Chile from abroad. 
Also of interest, though not written specifically for people wanting to enter Chile from abroad, the general Chilean government policies about Covid-19
 
 
Do I need a negative Covid test to be able to travel to Pucón or Temuco by plane?
 
No, this is not required, not for travel by plane or overland. 
At the moment, a negative Covid test is required for all foreigners arriving to Santiago airport. 
 
 
Are there any restrictions in Pucón at this time? 
 
The restrictions in Pucón, as in all areas of the country, depend on the "Fases" (categories) managed by the government. These categories are determined according to the rise and fall in Covid-19 cases. Here is the office government Step by Step Plan where up-to-date details can be found: Plan Paso a Paso . In addition, here you can find more detail published on the Subsecretary of Tourism's website here.
 
 
How are you taking care of guests and staff at Parque Metreñehue?
 
You can download Parque Metreñehue's own updated Sanitization & Cleaning Protocol here
In addition, you can also download the official guidelines (Spanish only) for the accommodation sector that we are of course following here
 
 
Is breakfast served as normal at Hotel Posada del Rio?
 
Breakfast continues to be included for hotel guests. Cabin guests can request it as always. The content of the breakfast remains as abundant as ever. We have just modified the way that we serve it.
 
The correct distance is adhered to in the dining room between tables, and when necessary, we can facilitate other areas, such as the terrace, to accommodate more people. You can also choose to have your breakfast served in the room. (Please note: if you are staying in our cabins and choose to include our breakfast service, it will be served in your cabin). 
 
A buffet is served at each table, and as the products are finished it is replenished. This helps to prevent waste because anything that is left over much be thrown away.
 
Staff prepare and serve our breakfasts wearing a mask and frequently wash their hands and use alcohol gel. All tableware and cutlery is cleaned thoroughly in hot soapy water and all surfaces are disinfected after use.
 
 
Are there any changes to check-in?
 
Yes, we made a change to our check-in and out due to the extended time it takes to clean and sanitize our rooms and cabins.
Check-In is now at 16:00 hrs and Check-Out is at 10:30 hrs.
 
You can of course enter the Park earlier and enjoy a quiet walk by the river while you wait until your room or cabin is ready. You can also stay longer on your check out day to enjoy our facilities for a while longer. We thank you for your understanding.
 
 
What happens if I get sick, or my plans are disrupted by new restrictions before traveling and I have to cancel my reservation?
 
If you have to cancel your journey due to illness or disrupted travel plans linked to Covid-19, please contact us here to change the date of your stay to any future date. This also applies to non refundable reservations made through our own website. 
 
You can also download our updated Reservation and Cancellation Policy in English here
 
PLEASE NOTE: We will of course do all we can to help you with changes to reservations made through 3rd party websites but we cannot be held responsible for their final decision. We encourage you to book our hotel direct here, or our cabins direct here, so that we can offer you a more personalised service. 
 
 
What happens if I fall ill during my stay at Parque Metreñehue?
 
We hope this does not happen, but in this unfortunate event, you will be required to withdraw from the Park immediately to a hospital or medical center and follow the procedure as if you were sick at home. 

We are required to inform the Ministry of Health to report the names of all the housed guests and employees. This will lead to closure and quarantine for our business.
 
We ask that you take all necessary precautions to ensure that you are fit and healthy before coming to stay with us, just as we are doing with our staff so that you stay is as restful and uninterrupted as possible. 
 
 
How far away is the nearest hospital to Parque Metreñehue?
 
Pucón hospital is 11 km away, and Temuco Clínica Alemana is 120 km away approximately from Parque Metreñehue. 
 

Download the English version of our updated Sanitization & Cleaning Protocol here - Parque Metreñehue – Pucón Chile

Download the English version of our updated Reservation & Cancellation Policy here - Parque Metreñehue – Pucón Chile

Despite the challenges the pandemic has thrown at us, our clients continue to rate us with an amazing 9.2 for both Hotel Posada del Rio and the Cabañas Metreñehue :) We look forward to welcoming you to our Park!